Terms & Conditions
By engaging the services of Triip & Sans Souci, you do so with full confidence in our compliance and professionalism. Triip & Sans Souci operate as fully licensed transport entities, and all vehicles utilised by the Companies are comprehensively insured in accordance with the mandates stipulated by French law, covering both passenger and third-party liability.
Terminology
For the purposes of these Terms and Conditions, the following definitions shall apply:
“Customer” refers to the individual or entity that submits a booking, either on their own behalf or on behalf of a third party.
“Party” denotes all individuals listed as passengers travelling under a single booking reference.
“Passenger” refers to any individual included within a booking.
“Supplier” signifies any third-party transportation provider for whom Triip & Sans Souci acts as a disclosed agent.
Confirmation & Payment
Reservations shall be deemed confirmed upon the receipt of a deposit equal to thirty percent (30%) of the total booking amount. However, full payment must be remitted within seven (7) days of the scheduled transfer date; failure to do so may result in the cancellation of your reservation. All transfer confirmations will be issued in writing by Triip & Sans Souci. Should you not receive such confirmation within twenty-four (24) hours, it is incumbent upon you to contact our office directly. We accept payment in euros via Visa or Mastercard, cash, or bank transfer, with all associated bank fees being the sole responsibility of the client.
Customer Responsibility
The confirmation email provided to the Customer shall serve as the voucher for the transportation services. The Customer is required to present this voucher to the driver for both inbound and outbound transfers.
Passengers must promptly notify Triip or Sans Souci of any delays that may result in a late arrival for a pre-arranged pick-up. Triip & Sans Souci shall provide a waiting period of one hour (1) free of charge. Subsequent to this waiting period, a supplementary fee of thirty euros (€30) per hour shall be applicable.
The group leader assumes responsibility for ensuring that all passengers within their party are appropriately secured with seat belts. The driver shall not be held liable for any instances of unbuckled seatbelts.
Any damage to the vehicle or additional cleaning necessitated by the actions of the passengers shall incur a flat fee of one hundred fifty euros (€150).
Customers must inform Triip or Sans Souci in advance if a child seat is required, specifying the age of the child and the type of seat necessary.
Failure of passengers to be present at the designated pick-up location at the agreed-upon time due to diverted flights or similar circumstances may result in the cancellation of the transfer. In such cases, Triip or Sans Souci shall not be held liable for any costs incurred by the Customer or any other parties.
Should the Customer fail to appear at the designated pick-up point without prior notification to Triip or Sans Souci, such absence shall be deemed a “No Show.”
Triip & Sans Souci’s Responsibility
Triip & Sans Souci shall make reasonable efforts to provide child seats upon request. However, Triip & Sans Souci cannot guarantee the availability of child seats for last-minute bookings.
Triip & Sans Souci reserves the right to procure a vehicle from one of its Suppliers to fulfill its obligations under the booking.
In the event that Triip or Sans Souci are unable to accommodate a modification of the scheduled arrival time due to factors including, but not limited to, a flight delay exceeding one (1) hour, a missed flight or connection, a diverted flight, or a flight cancellation, the Customer shall assume full responsibility for arranging alternative travel. Furthermore, the Customer acknowledges and agrees to bear all costs associated with any additional transfer necessitated by such circumstances.
Under such circumstances, no refund shall be issued for the original transfer booking. Clients are strongly advised to review the terms of their travel insurance policy.
Cancellation & Refund
In the event that the Customer wishes to cancel a confirmed transfer reservation, such cancellation must be communicated to Triip or Sans Souci via email.
The following conditions shall apply to cancellations:
a. Cancellations received more than ten (10) days prior to the scheduled transfer date shall be eligible for a full refund, subject to a €20 administration fee being deducted from the total amount refunded.
b. Cancellations made within forty-eight (48) hours of the scheduled transfer date shall result in a refund of seventy percent (70%) of the total amount paid, subject to a €20 administration fee being deducted from the total amount refunded.
c. Cancellations received within twenty-four (24) hours of the scheduled transfer date shall result in a refund of fifty percent (50%) of the total amount paid, subject to a €20 administration fee being deducted from the total amount refunded.
d. Should Triip or Sans Souci not receive a cancellation order and the transfer vehicle has already departed from the premises, the Customer shall remain liable for the full amount of the transfer, and no refund will be issued.
Triip or Sans Souci shall confirm receipt of any cancellation request via email and inform the Customer of any repayments due.
In the unlikely event that Triip or Sans Souci is compelled to cancel the transfer due to circumstances beyond its control, the Customer shall receive a full refund of all monies paid, without any deductions.
Insurance
Triip & Sans Souci operates as a fully licensed transport companies. All vehicles in service are insured in accordance with French law, covering both passenger liability and third-party liability. However, passengers acknowledge and accept that their personal property is transported at their own risk, and Triip & Sans Souci shall not be liable for any loss or damage thereto.
Luggage
Our vehicles are configured to accommodate each customer with one (1) hold bag and one (1) cabin bag. Any additional luggage not specifically disclosed at the time of booking, including but not limited to ski and boot bags, pushchairs, or bicycles, may result in Triip or Sans Souci being unable to transport such items. In such cases, the Client acknowledges and accepts that responsibility for arranging alternate transportation for any unaccounted-for luggage shall rest solely with the Customer.
In the event of lost luggage, Triip and Sans Souci shall bear no responsibility for the retrieval or return of said luggage to the Customer. The Customer acknowledges and agrees that any claims or actions related to lost luggage must be pursued solely by the Customer, and that Triip and Sans Souci are absolved of any liability in this regard.
Triip & Sans Souci agree to load, store, and return luggage in the condition in which it was received. The driver of Triip or Sans Souci shall be the sole individual authorised to load luggage into the vehicle. Accordingly, Triip & Sans Souci shall not be held liable for any damage incurred during transit to luggage or equipment that was not loaded by the Triip or Sans Souci driver.
Safety on Board
All vehicles operated by Triip & Sans Souci are equipped with seat belts, which are to be worn by all passengers throughout the duration of the transfer. Passengers who refuse to wear seat belts shall not be covered by Triip or Sans Souci’s insurance in the event of an accident; consequently, no subsequent insurance claims will be considered. In accordance with French law, smoking, as well as the consumption of alcohol or any illegal substances, is strictly prohibited within Triip & Sans Souci vehicles.
Delays & Force Majeure
Triip & Sans Souci hereby disclaim all liability for any missed flights, connections, or other travel disruptions that may arise from adverse weather conditions, traffic congestion, or any event classified as “force majeure” that is beyond the control of Triip & Sans Souci.
For the purposes of this provision, “force majeure” events shall include but are not limited to, the following: acts of war, civil disturbances, terrorist activities, vandalism, industrial disputes, technical difficulties affecting transport, closures or congested conditions at airports, natural or nuclear disasters, fires, severe weather conditions, strikes, accidents resulting in delays to the transport service, compliance with requests or directives from law enforcement authorities, unforeseen traffic delays, issues arising from other passengers, and any other circumstances that may affect passenger safety or hinder the provision of services, or any comparable event.